3 Ways to Make Your Work Phone Calls Efficient

A professional phone conversation may not be as relevant as it once was, especially with email and instant messaging, becoming the primary mode of work communication for many people. Though, sometimes a phone or video call is the best way to communicate at work. How do you know if it's worth a verbal conversation (which can't be done through a constructive, in-person Meeting) Easy: If you can't meet someone face-to-face, a call should be scheduled, or the subject is too long for email (over three paragraphs). Here are three things you can do to make sure your next phone/video call works as smoothly as possible.

1. Be physically engaged.

You don't have the privilege of conveying feelings and desires by facial expressions, so it's all about your voice tone. Smiling and body motions come in your voice, so strive to be as physically involved as mentally. A writer of The Science of Succeeding with People (Vanessa Van Edwards, 2017), uses this trick when she calls for work: she pulls and speaks to the person's LinkedIn image, making her feel more present.

2. Do some prep work.

If you're speaking to someone for the first time, just take a few notes in advance. Start with the name of the person and any information you already know or learned from LinkedIn about them. Understanding the context and interests of people, in particular, those relevant to your forthcoming conversation will help and encourage the chat.

3. Minimize visual distractions.

Are you chatting via WhatsApp or other exclusive calling video platform? Melody Wilding, a certified career coach, and social worker advised that the camera should be in a flattering angle. Look at the camera instead of your photo as you talk. Put a small sticky note over the screen with an arrow as a gentle reminder. If you have time, it is wise to get yourself and your computer up early (if you have booked a lecture room, start 15 minutes before your chat). Calling and having to answer the call is always a hassle due to technical problems.

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